These Frequently Asked Questions (FAQs) are prepared in concern with few general examples and experiences of our managers and the team.
1. I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement. The replacement is initiated after the originally delivered item is picked up/received by us. If you don't get the return within the promised date, please contact us on Phone: (040)-65572593.
2. Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
3. When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
PLEASE NOTE: We do not allow returns on used merchandise.
4. How does the pickup process work?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
* Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference.